Return & Refund Policy

Last Updated: February 18, 2026

Introduction

We want every purchase to meet your expectations. If for any reason you are not completely satisfied with your order, our Return & Refund Policy is designed to provide a clear, fair, and straightforward process. We understand that shopping online sometimes requires flexibility, and we strive to make returns as simple as possible while ensuring every request is handled consistently.

Please read this policy carefully before initiating a return. It explains who is eligible for a return, the condition products must be in, how refunds are processed, and what to expect throughout the return journey.

Our customer support team is available to assist you if you have questions regarding your eligibility or need help completing the return process.

Eligibility

Most items purchased from our store may be returned within 30 days from the date your order is delivered.

To qualify for a return, the item must be returned within the applicable return window and meet the conditions described in this policy. Requests submitted after the return period has expired may not be eligible for approval.

We recommend inspecting your order promptly after delivery so any concerns can be addressed as quickly as possible.

Return Conditions

To help us process your return efficiently, returned merchandise should satisfy the following conditions:

• Returned within 30 days of delivery.
• Unused, unworn, and unwashed.
• Free from stains, odors, or signs of wear.
• Original tags remain attached whenever applicable.
• Returned with original packaging whenever reasonably possible.
• Includes all accessories that were originally included with the product.

Items that do not meet these conditions may not qualify for a refund or may require additional review before a final decision is made.

There is no restocking fee for approved returns.

Non-returnable Items

While many products are eligible for return, certain items cannot be accepted due to their condition or use.

Examples of non-returnable items include:

• Items returned outside the 30-day return period.
• Products showing obvious signs of wear or damage caused after delivery.
• Items that have been washed, altered, or modified.
• Products missing significant components or accessories.
• Items returned without sufficient identification to match the original order.

If a returned item does not satisfy the eligibility requirements, it may be returned to the customer without a refund.

Return Process

To begin a return, please contact our customer support team before sending any merchandise back.

Once your request has been reviewed, you will receive instructions explaining the next steps. Following the provided instructions helps ensure your return can be identified and processed without unnecessary delays.

For the fastest service, please include the following information when requesting a return:

• Your order number.
• The email address used when placing the order.
• The item(s) you wish to return.
• A brief explanation of the reason for the return.
• Photographs if the return involves damage or an incorrect item.

Please do not send items back before receiving return instructions, as this may delay processing.

Inspection

Every returned package undergoes an inspection after arriving at our fulfillment facility. During this review, we verify that the returned products match the approved return request and satisfy the eligibility requirements described in this policy.

Our inspection includes checking product condition, completeness, packaging, and any reported issues. Once the review has been completed, we will determine whether the return qualifies for a refund or another appropriate resolution.

If additional information is required during the inspection process, our support team may contact you for clarification.

Refund Timeline

After an approved return has successfully completed inspection, refunds are processed within 10 business days.

The total time required before funds appear in your account may vary depending on your payment provider and financial institution.

Refund Stage	Estimated Time
Return Inspection	Upon package arrival
Refund Processing	Within 10 Business Days
Bank Processing	Varies by payment provider

Refund Method

Approved refunds are issued to the original payment method used when the order was placed.

Depending on your purchase, refunds may be returned through:

• PayPal
• Venmo

For security reasons, refunds cannot be redirected to a different payment account or another person's payment method.

Late Refunds

If you have received confirmation that your refund has been processed but the funds have not yet appeared, please allow additional time for your payment provider to complete the transaction.

Before contacting us, we recommend:

• Checking your PayPal or Venmo account.
• Reviewing your recent account activity.
• Contacting your payment provider if necessary.

If sufficient time has passed and you still cannot locate your refund, our support team will gladly assist you in reviewing the transaction.

Damaged Items

If your order arrives damaged during shipping, please notify us as soon as possible after delivery.

To help us investigate efficiently, please include photographs showing:

• The damaged product.
• The shipping box.
• The shipping label.
• Any damaged packaging materials.

Once the information has been reviewed, we will determine the most appropriate solution based on the circumstances.

Wrong Items

If you receive an item that differs from what you ordered, please contact us promptly.

Include your order number, a description of the issue, and clear photographs of the product you received. This allows our team to verify the shipment and resolve the matter as efficiently as possible.

Please avoid using or washing incorrectly delivered merchandise before contacting customer support.

Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different size, color, or item, we recommend completing the return process for the eligible product and placing a new order for the desired replacement once your return has been approved.

This approach helps ensure inventory availability and allows orders to be processed without unnecessary delays.

Contact Us

If you have questions regarding returns, refunds, damaged merchandise, or incorrect shipments, our customer support team is ready to help.

We are committed to handling every return request fairly, responding promptly to customer inquiries, and making the return experience as smooth and transparent as possible.