FAQs
Frequently Asked Questions (FAQs)
Last Updated: April 15, 2025
Welcome to the Arkispace FAQs page. Here, you will find answers to the most common questions about our products, orders, shipping, returns, and policies. This page is designed to help you quickly find the information you need for a smooth and confident shopping experience.
If you cannot find your question here, please feel free to reach out to us directly.
General Questions
What is Arkispace?
Arkispace is an online store specializing in women’s fashion, offering a curated selection of dresses, shirts, sweater skirts, and hooded sweaters designed to combine style, comfort, and versatility.
Where is Arkispace located?
We operate online and serve customers across the United States. For full business details, please visit our About Us page.
How can I contact Arkispace?
You can reach us through our Contact Us page or email us directly at support@arkispace.com. Our support team is available Monday to Saturday, 8:00 AM – 7:00 PM (EST).
Orders & Payments
What payment methods do you accept?
We currently accept PayPal and Venmo as secure payment methods. For more details, please visit our Payment Methods page.
Can I cancel or change my order?
Yes, orders can be modified or canceled before they are processed. Once an order has been shipped, changes are no longer possible.
For full details, please refer to our Cancel & Change Order page.
Why was my order canceled?
Orders may be canceled due to payment issues, product availability, or suspected fraudulent activity. If your order is canceled after payment, a full refund will be issued.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1 business day, with delivery taking an additional 2–6 business days. Estimated total delivery time is 3–7 business days.
For more information, please visit our Shipping & Delivery Policy.
How much does shipping cost?
We offer a flat-rate shipping fee of $6.99 on all orders.
Do you offer international shipping?
Currently, we only ship within the United States. International shipping is not available at this time.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your delivery status in real time.
What should I do if my package is delayed?
Delays may occur due to carrier issues or high demand periods. Please check your tracking information first. If the issue persists, contact us for assistance.
Returns & Refunds
What is your return policy?
We offer a 60-day return window from the date of delivery. Items must be unused and in original condition to qualify.
How long does it take to receive a refund?
Refunds are processed within 12 business days after the returned item is received and inspected.
Do you charge return fees?
We do not charge restocking fees. However, return shipping costs may apply unless the return is due to an error on our part.
For full details, please review our Return & Refund Policy.
What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos and order details so we can resolve the issue quickly.
Products
Are your product images accurate?
We strive to display product images as accurately as possible. However, slight variations in color or appearance may occur due to screen settings.
How do I choose the right size?
We recommend reviewing the product descriptions and size guides (if available) before purchasing. If you need assistance, feel free to contact our support team.
Will out-of-stock items be restocked?
Some items may be restocked depending on demand. Please check the product page regularly for updates.
Account & Security
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account may allow you to manage your orders more easily.
Is my personal information secure?
Yes, we use secure encryption technologies to protect your personal and payment information.
For more details, please review our Privacy Policy.
Policies & Additional Information
Where can I find your policies?
You can review all of our policies through the following pages: