Cancel / Change Order Policy

Last Updated: February 27, 2026

At Arkispace, we understand that customers may occasionally need to modify or cancel an order after it has been placed. Whether you entered an incorrect shipping address, selected the wrong size, or simply changed your mind, we aim to make the process as straightforward as possible whenever circumstances allow.

Because our fulfillment team begins preparing orders quickly, the ability to change or cancel an order depends on its current processing status. This policy explains how order modifications are handled, when cancellations may be accepted, and what options are available if an order has already entered fulfillment or shipment.

We encourage customers to carefully review their order details before completing checkout. Prompt communication after placing an order greatly improves the likelihood that requested changes can be accommodated.

Order Changes

If you need to update information after submitting your order, please contact our customer support team as soon as possible. We will make every reasonable effort to process your request before your order advances to fulfillment.

Examples of changes that may be requested include:

• Updating the shipping address.
• Correcting a spelling error in the recipient's name.
• Changing the size of an item.
• Changing the color or style of an item.
• Adjusting the quantity of products ordered.
• Removing an item from the order.
• Adding additional items before processing begins.

Requests are reviewed individually based on inventory availability, payment status, and the progress of order fulfillment. While we always try to assist, we cannot guarantee that every requested modification will be possible.

If an order change affects pricing, shipping costs, or product availability, we will contact you with updated information before completing the modification whenever applicable.

Cancellation Window

Orders may generally be canceled if the request is received before fulfillment has begun. Since our warehouse typically begins processing orders within one business day, customers should submit cancellation requests immediately after placing their purchase.

Submitting a cancellation request does not automatically cancel the order. Our support team will review the order status and confirm whether cancellation remains possible.

If your request is received before picking, packing, or shipment preparation has started, we will make every effort to cancel the order successfully.

The sooner you contact us, the greater the likelihood that cancellation can be completed without delay.

Processed Orders

Once an order has entered fulfillment, been packaged, or transferred to a shipping carrier, it generally cannot be canceled because shipping preparation has already begun.

Processed orders may already have:

• Completed payment verification.
• Entered warehouse picking.
• Been packaged for shipment.
• Received a shipping label.
• Been collected by the shipping carrier.

If your order has already reached one of these stages, cancellation may no longer be available. In these situations, customers may still qualify to return eligible merchandise after delivery according to our Return & Refund Policy.

Our support team will gladly explain the options available based on your specific order status.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information entered during checkout is accurate and complete.

If you notice an incorrect shipping address, apartment number, postal code, or recipient name after placing your order, please notify us immediately.

If your order has not yet entered fulfillment, we will make every reasonable effort to update the shipping information before dispatch.

Unfortunately, once an order has been shipped, we may no longer be able to modify the destination address. Depending on carrier policies, address corrections may not be possible after shipment has been initiated.

Orders delivered to an address provided incorrectly during checkout may experience delays, additional shipping charges, return-to-sender processing, or unsuccessful delivery attempts.

We cannot guarantee reimbursement for delays or losses resulting from inaccurate shipping information supplied by the customer.

Refunds

If an order is successfully canceled before fulfillment begins, any eligible payment received will be refunded using the original payment method.

Approved refunds are typically processed within 10 business days. The exact time required for funds to appear in your account depends on your payment provider and financial institution.

Refunds are issued through the original payment method used during checkout, including:

• PayPal
• Venmo

Shipping charges associated with orders that have already been shipped may not be refundable where shipping services have already been provided.

If cancellation is no longer possible because shipment has already occurred, any eligible refund will instead follow the return process after the merchandise has been received and inspected.

Replacement Orders

In situations where an order cannot be modified before shipment, placing a new order may be the quickest way to receive the correct products.

Examples include:

• Changing to a different size.
• Selecting another color.
• Purchasing additional items.
• Ordering a different product.

If the original shipment qualifies for return after delivery, customers may initiate a return in accordance with our Return & Refund Policy while keeping the replacement order active.

Replacement orders are processed as separate purchases and are subject to normal inventory availability, payment verification, and shipping timelines.

Customer Responsibilities

Customers play an important role in ensuring orders are fulfilled accurately. Before submitting an order, we recommend carefully reviewing all checkout information.

Please verify:

• Recipient name.
• Shipping address.
• Postal code.
• Email address.
• Selected products.
• Sizes and colors.
• Order quantities.
• Payment information.

Promptly reviewing your confirmation email after placing an order also provides an opportunity to identify any errors while changes may still be possible.

Providing accurate information helps reduce shipping delays, unsuccessful deliveries, and unnecessary return processing.

Contact Us

If you need to request an order cancellation, update shipping information, modify your purchase, or have questions regarding your order status, please contact our customer support team as soon as possible.

Our team reviews inquiries as quickly as possible during our regular support hours. Contacting us immediately after placing your order provides the best opportunity for successful modifications or cancellations before fulfillment begins.

We appreciate your understanding that some requests may not be possible once processing or shipment has started. Our goal is always to provide clear communication, timely assistance, and practical solutions whenever circumstances allow.