Privacy Policy
Last Updated: January 24, 2026
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, make a purchase, or communicate with our customer support team.
We believe transparency helps build trust. This policy is intended to provide clear information about the types of data we collect, why we collect it, and the choices available to you regarding your personal information.
By using our website, you acknowledge that you have read and understood the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with our website, we may collect different categories of information that help us process orders, improve our services, and provide customer support.
Information You Provide
You may voluntarily provide information including:
- Name
- Email address
- Billing address
- Shipping address
- Telephone number (when provided)
- Order details
- Messages sent to customer support
- Account information if you create an account
Information Collected Automatically
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referral sources
- Date and time of website access
This information helps us understand how visitors use our website and allows us to improve its functionality and performance.
How We Use Information
The information we collect is used to operate our business efficiently and provide a better shopping experience. Typical uses include:
- Processing and fulfilling customer orders.
- Providing shipping updates and order notifications.
- Responding to customer inquiries and support requests.
- Managing customer accounts.
- Improving website functionality and user experience.
- Preventing fraudulent transactions and maintaining website security.
- Analyzing purchasing trends and website performance.
- Maintaining accurate business records.
We only collect information that is reasonably necessary to provide our products, services, and customer support.
Cookies
Our website uses cookies and similar technologies to improve browsing performance, remember user preferences, and provide a more personalized shopping experience.
Cookies may be used to:
- Remember items in your shopping cart.
- Keep you signed in during your visit.
- Understand website traffic and visitor behavior.
- Improve website performance.
- Measure the effectiveness of website features.
Most web browsers allow you to manage or disable cookies through browser settings. Please note that disabling certain cookies may affect website functionality or limit some features.
Marketing Communications
If you choose to receive promotional communications from us, we may occasionally send updates about new arrivals, seasonal collections, special promotions, or other information related to our products.
Participation in marketing communications is entirely voluntary. You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting our customer support team.
Even if you opt out of marketing communications, we may still send important service-related emails regarding your orders, account activity, shipping updates, or customer support requests.
Payment Information
We offer secure payment options to help protect your financial information during checkout.
Accepted payment methods include:
- PayPal
- Venmo
Payment transactions are processed through trusted payment providers. We do not store complete payment card information on our website. Payment providers handle sensitive financial information using their own secure processing systems.
Customers should review the privacy practices of their selected payment provider for additional information regarding payment processing.
Security
Protecting customer information is an important part of our business operations. We implement reasonable administrative, technical, and organizational safeguards designed to help protect personal information against unauthorized access, disclosure, alteration, or destruction.
Examples of our security practices may include:
- Secure website connections.
- Restricted access to customer information.
- Routine monitoring of website performance.
- Internal procedures for handling customer data.
- Ongoing efforts to improve security practices.
While we work diligently to protect information, no online transmission or electronic storage system can guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving customer inquiries, and improving our services.
When information is no longer required for legitimate business purposes, we take reasonable steps to securely delete, anonymize, or otherwise dispose of the information in accordance with our internal practices.
Third-party Services
To operate our online store efficiently, we may rely on trusted third-party service providers that assist with various business functions.
These services may include:
- Payment processing.
- Shipping and delivery services.
- Website hosting.
- Email communication.
- Analytics and website performance monitoring.
- Customer support tools.
These providers receive only the information reasonably necessary to perform the services requested on our behalf.
Our website may also contain links to external websites. We are not responsible for the privacy practices or content of websites operated by third parties.
Children's Privacy
Our website is intended for a general audience and is not directed toward young children.
We do not knowingly collect personal information from individuals who are not legally able to provide their own information without appropriate authorization. If we become aware that personal information has been submitted under such circumstances, we will take reasonable steps to remove the information from our records.
If you believe information has been collected in error, please contact us so we can investigate the matter promptly.
Changes
We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, or privacy practices.
Any revisions become effective when the updated version is published on this page. The "Last Updated" date at the top of this document indicates the most recent revision.
We encourage visitors to review this Privacy Policy regularly to stay informed about how we collect and protect personal information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact our customer support team.
Email: help@arkispace.com
We value your trust and are committed to maintaining a secure, transparent, and respectful approach to protecting your personal information throughout your experience with our website.